The processing time for orders is typically 24-48 hours. Once your order has been shipped, you can expect delivery within 2-5 business days.
Unfortunately, we are unable to accommodate order cancellations once they have been placed.
Please be cautious when entering your shipping address, as Melplexion Skincare cannot be held responsible for orders sent to an incorrect delivery address provided by the customer.
Order confirmations may take up to 24 hours to be sent due to high demand. If you have not received your order confirmation email after this period, please contact us through the provided link.
If your package stops moving at any point, there's no need to worry. It is still en route to you and may be going through customs clearance.
Occasionally, there might be delays due to customs or weather events. If this occurs, the tracking page will be updated with the latest shipping status.
SHIPPING & DELIVERY
Yes, we provide worldwide shipping services.
nce your order has been fulfilled, an email containing your tracking information will be sent to you.
All order withing the EU will be deliverd 2-3 buseiness days
Orders outside Europe will ben delivered with 2-5 business days worldwide
RETURNS & EXCHANGES
We regret to inform you that we are unable to offer refunds, returns, or exchanges, as all sales are final. Please note that Melplexion Skincare reserves the right to refuse all returns, reshipments, and refunds.
However, in the rare event that a product arrives damaged, please contact customer service within 48 hours of receipt, including photos of the issue and a screenshot of the order confirmation email. To initiate this process, please visit our contact us page.
Unfortunately, we are currently unable to process exchanges.
If your items arrived damaged, please contact us immediately within 48 hours of receiving your order, providing your order number, via our contact us page.
We may require multiple photos of the damaged products.
In the event that you received incorrect items in your order, please contact us immediately within 48 hours of receiving the package, and include your order number in your inquiry. We will promptly address this issue for you.
Outbound shipping charges will not be refunded. Your refund will be processed within 5 business days after we receive the return.
Please be aware that refused or unclaimed international orders will not be refunded.
Yes, our products are formulated to be safe for all skin types. If you have any concerns, please consult your doctor and review the list of ingredients found on our website.
Whenever possible, we prioritize using naturally derived ingredients over synthetics in all our formulations.
No, we do not perform any animal testing on our products. They are all cruelty-free.