The processing time for orders is typically 24-48 hours. Once your order has been shipped, you can expect delivery within 2-5 business days.

Unfortunately, we are unable to accommodate order cancellations once they have been placed.

Please be cautious when entering your shipping address, as Melplexion Skincare cannot be held responsible for orders sent to an incorrect delivery address provided by the customer.

Order confirmations may take up to 24 hours to be sent due to high demand. If you have not received your order confirmation email after this period, please contact us through the provided link.

If your package stops moving at any point, there's no need to worry. It is still en route to you and may be going through customs clearance.

Occasionally, there might be delays due to customs or weather events. If this occurs, the tracking page will be updated with the latest shipping status.

FREE SHIPPING:
The Netherlands from €70.00
Within Europe from €120.00
Worldwide from €150.00

Otherwise the shipping costs are €6.95 for delivery in the Netherlands and €12.95 for delivery within Europe. The shipping cost for delivery outside Europe is €24.95.

Yes, we provide worldwide shipping services.

nce your order has been fulfilled, an email containing your tracking information will be sent to you.

• All orders within the EU will be delivered 2-3 business days
  
• Orders outside Europe will be delivered with 2-5 business days worldwide

If for any reason you're not satisfied with a product, you can return it within 60 days of purchase. Return shipping costs are your responsibility. Once we've received your return, we will refund the purchase amount within 10 business days using the same payment method you used for the original order.

Important points to note:

• All Melplexion products can be returned within 60 days, even if used, as long as they are at least 50% full.
• If you return individual items from a bundle, the full price of the remaining items will be charged, and the bundle discount will no longer apply.
• Empty products will not be accepted and are not covered by the return policy.
• Returns are only accepted for orders placed directly through our website ( www.melplexion.com ). Orders from third-party sellers cannot be refunded.
• You must notify us of a return in advance; without this notice, we cannot process the return, and no refund will be issued.
• Refunds will only be processed once we've received the returned products.

Unfortunately, we are currently unable to process exchanges.

If your items arrived damaged, please contact us immediately within 48 hours of receiving your order, providing your order number, via our contact us page.

We may require multiple photos of the damaged products.

In the event that you received incorrect items in your order, please contact us immediately within 48 hours of receiving the package, and include your order number in your inquiry. We will promptly address this issue for you.

Outbound shipping charges will not be refunded. Your refund will be processed within 5 business days after we receive the return.

Please be aware that refused or unclaimed international orders will not be refunded.

Yes, our products are formulated to be safe for all skin types. If you have any concerns, please consult your doctor and review the list of ingredients found on our website.

Whenever possible, we prioritize using naturally derived ingredients over synthetics in all our formulations.

No, we do not perform any animal testing on our products. They are all cruelty-free.